ALVARADO HOSPITAL LAUNCHES ONLINE COACHING AND TRACKING TO IMPROVE PATIENT RECOVERY

ALVARADO HOSPITAL LAUNCHES ONLINE COACHING AND TRACKING TO IMPROVE PATIENT RECOVERY

09-15-2014

Alvarado Hospital is the first hospital in San Diego to offer patients online coaching and tracking through the service RxMatch. As hospitals continue to strive to reduce readmission rates and to keep patients on track to recovery following surgery, Alvarado is subsidizing the cost of the 12-week program for spine and total joint replacement patients as part of a pilot program beginning Sept. 15, 2014.

"Often patients are overwhelmed with all the information provided by physicians and hospital staff following surgery," said Dr. Kian Raiszadeh, who created the program and online platform after recognizing how much patients can benefit from personalized coaching and guidance before and after surgery. "Understanding all the possible treatment options and tools can be vital to a quick recovery and treatment to avoid future surgeries."

The 12-week RxMatch program connects patients to a coach and online community to understand, track and expedite recovery. Patients receive:

  • 1:1 coaching
  • Community of patients with similar diagnoses to learn the latest treatments, share knowledge and provide support
  • Insightful data to see and ensure individual progress
  • A comprehensive, personalized behavior change program dedicated to improving your health following surgery

Patients who choose to participate can access an on-demand health coach who will educate the patients on their treatment and recovery, as well as keep the patient motivated while recovering from surgery.

"Patients often want to connect with others going through the same diagnosis and surgery, as well as have someone who can 'coach' and provide guidance throughout the process," said Robin Gomez, Alvarado Hospital administrator. "We looked at several options and RxMatch was far superior as it was created by physicians who are in tune with patient concerns."

"Coaches are professionally trained by back and joint replacement experts and create personalized treatment plans to keep patients accountable and on track," Raiszadeh said. "The coach is available via e-mail or chat to answer questions and provide support.

In addition, patients can log important aspects of their recovery, including pain intensity and exercise levels. "This lets them compare their progress with others in their community, and learn the efficacy of different treatments and medications as rated by other patients," Raiszadeh added.

Lastly, the patient can choose to invite doctors, family, friends, and others to their healthcare team to provide encouragement.

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