Patient Satisfaction

Patient Satisfaction

Patient satisfaction is our highest priority and we value your comments. After your discharge from Alvarado Hospital, you may receive a phone call or letter from the company that performs our patient-satisfaction surveys. We hope that you will take a few minutes of your time to share your healthcare experience with the representative.

Your honest appraisal will help us acknowledge those who provided you with exceptional care, as well as determine ways to improve our services.

Patient Experience Coordinator

Alvarado Hospital has a staff person dedicated to ensuring you have the best patient experience possible. If you ever have any questions, concerns or compliments about our staff or your experience, please contact Cathy Gomez at (619) 229-7293 or e-mail her.

Employee Recognition

Frequently, patients and guests are appreciative of the extra care and attention our employees provide. Rather than gifts, Alvarado Hospital has set up an employee recognition program called "Catch the Wave.” This program recognizes acts of outstanding patient service provided by an employee, volunteeer or physician. Catch the Wave recipients will receive special recognition. If you are interested in acknowledging an employee, volunteer or physician, please fill out the online form. If you would like a form delivered to your patient room, e-mail us.