PUBLIC NOTICE OF JCAHO



A patient of Alvarado Hospital Medical Center has the right to express to any staff member, the Patient Experience Coordinator, or a state agency, at any time and without retaliation, a complaint or a grievance concerning care and treatment while in the hospital. Concerns about patient service or comfort should be directed to:
 
Chief Nursing Officer Peggy Bailey at 619-229-3090 or PBailey@PrimeHealthcare.com or
Patient Experience Coordinator Dawn Heuschele at 619-229-3240 or DHeuschele@PrimeHealthcare.com.
 
If concerns cannot be resolved through the hospital, a patient, family member, community representative or employee of Alvarado Hospital has the right to notify The Joint Commission regarding the quality of care provided, safety of care provided, or safety of the environment in which care is provided. Anyone believing that he or she has pertinent and valid information about such matters may notify The Joint Commission via any of the following methods:
 
Phone: 1-800-994-6610
Fax: 1-630-792-5636 Division of Accreditation Operations
In Writing: Office of Quality Monitoring, The Joint Commission , One Renaissance Blvd., Oakbrook Terrace, IL 60181
E-mailed: Complaint@JointCommission.org
 
An account representative will contact the individual requesting the public information interview prior to the survey, indicating the location, date and time of the interview and the name of the surveyor who will conduct the interview. If you have questions about filing a complaint about this facility, you may contact The Joint Commission at this toll-free U.S. telephone number: 800-994-6610 Monday-Fridays between 8:30 a.m. to 5 p.m. central time.
 
This notice is posted in accordance with The Joint Commission requirements.