Alvarado Hospital is the first hospital in San Diego to offer patients
online coaching and tracking through the service
RxMatch. As hospitals continue to strive to reduce readmission rates and to keep
patients on track to recovery following surgery, Alvarado is subsidizing
the cost of the 12-week program for spine and total joint replacement
patients as part of a pilot program beginning Sept. 15, 2014.
"Often patients are overwhelmed with all the information provided
by physicians and hospital staff following surgery," said Dr. Kian
Raiszadeh, who created the program and online platform after recognizing
how much patients can benefit from personalized coaching and guidance
before and after surgery. "Understanding all the possible treatment
options and tools can be vital to a quick recovery and treatment to avoid
The 12-week RxMatch program connects patients to a coach and online community
to understand, track and expedite recovery. Patients receive:
- 1:1 coaching
- Community of patients with similar diagnoses to learn the latest treatments,
share knowledge and provide support
- Insightful data to see and ensure individual progress
- A comprehensive, personalized behavior change program dedicated to improving
your health following surgery
Patients who choose to participate can access an on-demand health coach
who will educate the patients on their treatment and recovery, as well
as keep the patient motivated while recovering from surgery.
"Patients often want to connect with others going through the same
diagnosis and surgery, as well as have someone who can 'coach'
and provide guidance throughout the process," said Robin Gomez, Alvarado
Hospital administrator. "We looked at several options and RxMatch
was far superior as it was created by physicians who are in tune with
"Coaches are professionally trained by back and joint replacement
experts and create personalized treatment plans to keep patients accountable
and on track," Raiszadeh said. "The coach is available via e-mail
or chat to answer questions and provide support.
In addition, patients can log important aspects of their recovery, including
pain intensity and exercise levels. "This lets them compare their
progress with others in their community, and learn the efficacy of different
treatments and medications as rated by other patients," Raiszadeh added.
Lastly, the patient can choose to invite doctors, family, friends, and
others to their healthcare team to provide encouragement.
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